terms

Please review the following basic terms that govern your use of and purchase of products from our Site.Please note that your use of our Site constitutes your agreement to follow and be bounded by those terms(agreement) (see more at the end of this page)

Boutique Located:
12A, Jalan Plumbum Q7/Q, Seksyen 7, 40000 Shah Alam Selangor
Business Hrs :
Tuesday to Sunday, except monday closed.
11.30am until 9.00pm




IMPORTANT THINGS:
How to buy?


NO BOOKING due to long queue of email and to avoid backouts.
WE WILL TAKE ORDER (reserve for u the items) If u make full payment.

Due to overwhelming orders, thank you to everyone who supported sugarscarf, new order details have been added up.  Due to long queue of emails : 


We favor “first pay first served” policy for customers, which means customer who made the very first payment, shall have the entitlement of purchase. For customers who may fail to ‘first pay first served’ purchase entitlement due to the order or relatively global time difference, we sincerely apologize them and wish them a  very good luck in their next orders. In accordance of the “first pay first served” policy, the very first payment from Buyers shall be accepted and other following payment in pipeline (if occurred) shall be refunded to loosing Buyer or alternatively shall be offered to purchase any desired items (in replacement) for the value of paid payment.


1) Fill in the 'order form' at website (www.sugarscarfbyriqa.com) , it is advisable to read our terms and conditions before u buy. make sure u fill in the correct email address. The email address u should fill in is your email address.

2) U ll get a auto notification from us , contains the guideline how to buy ( with acc number).

3) Total up with shipping cost, Bank in the money either using online/manual transaction( atm machine, counter)

4) How to save the receipt? 

      ONLINE TRANSFER
  1. SAVE your payment slip in simple IMAGE file format (JPG/PDF)/ or doc file . PLEASE TAKE NOT THAT WE CANNOT ACCEPT REFERENCE NUMBER OR TRANSACTION NUMBER OR FILES IN OTHER FORMATS. You can also take pic by phone camera. No need to print and scan.
  2. INFORM by EMAIL the payment slip to us for verification asap once payment is made or else we wont know u have made payment
  3. Please put YOUR email address at Description of transaction: when transferring ( email address which u put in the form)
  4. For more information how to save the receipt please go to http://www.sugarscarfbyriqa.com/p/receipt.html
    CASH DEPOSIT
  1. SCAN or take a photo of payment slip.
  2. EMAIL the payment slip to us for verification. 
*Take note that, If no receipt payment/proof given, ur order will not be delivered. 

5)  After payment has been made, customer is advise to fill in the Payment form (http:// sugarscarf.blogspot.com). This form has complete details of what we need.

OR u can email us asap after made the payment and the details or else we won't know. PLEASE DO INFORM US ONCE u ve made payment. Failure to do so will delay the process or even worse, maybe the desired item is no longer available anymore.  If u deposit larger amount to atm/deposit machine ,please email us with ur account number. We will transfer the balance. If u insist us to put the balance inside the parcel, we will not responsible for the any lost during shipment. 

5)Do wait for us to reply. We will reply within 24-48 hours time,
Dont worry if after u ve made payment we dont reply you straight away , we might not be infront of computer that time. 


6) After confirming your payment, we will mail out ur item. Please take note that we do mailing only 3 times per week.Please allow 1-3 business days for the item to be shipped out. If backout Happens , there will be no refund. Usually we don't do posting on friday. 

8) Wait for ur item to be arrived. Tracking number will be given once posted. 
If addressee is not available by the time POS Laju at his/her place, we advise her/him to pickup his/her item at nearest POSLAJU branch. NO REFUND or EXCHANGE if the parcel returned to us due if customer not available by the time parcel delivered. Also buyer has to top up shipping cost again if parcel returned to us.



If the form is not working, please email us directly to 
 sugarscarf.riqa@gmail.com ONLY. 


We assume u ve read our tnc after submitting order form Terms and Conditions


  • Please order trough email. At the moment we only accept order trough email only. Calls and sms regarding order is not available at the moment. This is to avoid confusion.
  • We don't do refund or exchange (except for damage,wrong item)  
  • Genuine buyer. No cheaters.
  • Only Full Payment will be entertained, in our experience mostly 90% of buyers who did not make full payment, takes more than 3 days to settle up the remaining balance. Thus, ordered item will not be reserved until full payment is settled. 
  • We have the right to refuse overdemanding and rude customers
    • Overdemand on need to entertain them first as order is taken based on first pays, first served
    • Using bad words/harrasing/intimidation/accuse our staffs or team or company
    • This is only effected on unpaid order/enquiry.
  • Soft copy of receipt is needed and it is very important so that we can track ur payment. Without informing us, we cannot proceed shipping.Some customers transferred the same amount,Please inform after payment is made and receipt is included for our reference. Reference no/ bank notification only are NOT acceptable because we cannot track the reference number at online banking websites.
  • Price is fixed.We will try to give our best in terms of pricing and services.
  • All Sales are final. Items sold are not exchangeable or returnable.
  • No more picture requests.
  • No exchange or refund once payment is done unless items ordered are out of stock, wrong /damage items
  • Issue on color/pattern: We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate. The position of pattern/design may slightly different from what you see ( example : the position of the flowers may at different places). 
  • If addressee is not available by the time POS Laju at his/her place, we advise you to pickup his/her item at nearest POSLAJU branch. We will not be held any responsible for any loss or damages incurred during shipping.
  • We will try to post out ur parcel after 1 day payment is received. However it might take up to 3-4 business days. We ship items ordered/paid 3 times a week.  We need time to check payment, check inventory and wrap items before shipping it out. After payment is made, Items will be sent out in 1-3 business days.
  • Shipping Method : POS laju only, For international u can opt for registered post or express post.
  • NO Cash On Delivery. Payment must be made before meeting. U can only pickup after 1 day payment received. Some of the online items are not available in store , so some of the boutique items. therefore, for online items, customers need to order first, get the invoice, make payment before pickup at the store. for walk in customers, who wants to purchase online items which are not available in store, we are so sorry that the option is not available as some of the items available in online are not for our boutique stock. thank u =)

We prefer Maybank2u, CIMB Clicks or through ATM Machine. For atm machine, u ve to scan the receipt to proove payment.


WHY BUY FROM US?
We are genuine seller. All products here are designed /produced by Sugarscarf Enterprise. Our products are different from other brands. Fresh and up to date designs. U ll not get the same item outside, unless people copy / produce our products.

For Paypal Payment.

Do make payment only after u get the total and confirmation from us.
We do Ship Internationally. We do have Paypal account (extra 4.5% + rm2 will be charged from your total up for service charge)
This charge is taken by paypal, not us.
Posting Time
Due to large order, Posting will be done usually 1-3 business days after payment received.
Bear in mind that we need time to check your payment and wrap ur item before sending it to post office. Be Patience =) Once shipped out, we will notify u with tracking number. 
Please bear in mind, that sugarscarf will not be taking any responsibilities of any missing parcels, lost items during transactions, damage of the items, or late of delivery as the POS MALAYSIA is the one who is responsible. However we can help to track ur parcel in case something wrong happen.  For more information or for any enquries about ur parcel ,please call POSLAJU 1-300-300-300 (Malaysia) or 603 – 27279100 (Overseas).

Customer is always right. Yes, Popular Statement. Please be reasonable , overly demanding, unreasonable buyers will be not entertained.


Credit Card / Paypal 
No refund is allowed when using credit card
Please state if u re using someone else credit card. State their full name . We will not disclose this information to anyone.
Charge of using Credit Card/Paypal : 4.5% + rm2 ( set by paypal and taken by them)


Pickup at boutique ( Shah Alam, SEC 7 Only)
Pick up is only available after 24 hrs payment made. Please take note that you are not allowed to change item at boutique. Please confirm your order. 
WHY CANNOT? We have already stated the true information of the products, and also provide pictures. Online stocks and boutique stocks are set separately. 

First pay first served Policy

If the item is not available :
U can choose to have a refund, or change to other code 
If u choose to have a refund, please allow us to refund to u within 2 business days. Refund will be transferred from our maybank's account.

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Things that u should know before buying our hijab. Please read this to avoid issues in future =)


Instant Hijab Material facts:
* Awning can be ironed, please set low temperature before iron thai silk awning
* Hand Wash Only, for thai silk we recommend u dry clean it.
* Material made from Lycra. There are many type of lycras.
* Imported Material. Dubai/Korea.


RETURN POLICY ( FAULTY ITEM/s, WRONG ITEMS)


* Please return the item using Pos laju ONLY and email us tracking no.
* All goods will be inspected on return * Items MUST be returned and reach our doorstep in 5 business days after u received it. If failed to so, no refund will be given. 
* We will not refund ur money, but instead it will be ur store credit and u can use it to purchase other available items.
* Items must be returned in
UNWORN, UNWASHED, UNALTERED condition
* If the wrong/damaged items is awning scarf, We appreciate if u can fold nicely when send to us.

* Original shipping costs will not be refunded. 

* Currently there is no return policy for 'change of mind' situation. For example, when you receive ur item, u dont like the design. Please buy straight at the boutique to avoid misunderstanding in the future. 


IN CASE Customer wants to exchange to a different product
* Example
   Case I : exchange code A with code A- YES, possible if stocks are available
   Case II : After received, , exchange code A with code B - NO. U need to add      20% restocking fees from original cost. Buyer has to bear all postage costs. 
 * Size is stated. Thus if the items is not fits, it applied in CASE II.
*Sale items are not eligible for return.


*Sebarang Pembelian ONLINE tidak dibenarkan utk menukar barang di butik tetapi boleh ditukar jika mendapat approval dari online management kami iaitu melalui email.
Pihak kami berhak tidak menukar ape jua barang jika pembeli online menukar barang tanpa memberitahu kami dahulu di email. Penukaran mestilah dilakukan dalam masa 5 hari bekerja. Pihak kami berhak menolak penukaran jika penukaran lebih dari masa yg dibernarkan.

DISCOUNTS
No discounts unless stated

Price is fixed. Thank u =)

RECEIPT PAYMENT / PROOF
Please take note to avoid fraud cases, all transactions must include receipt proof/payment proof in PDF/JPEG /WORDS/ file. We will not accept bank notification except from CIMB only nor reference no.
U can also take pic of the receipt and send to us.
Without it ur order will not be delivered / refund (in case items out of stock/damaged) will not be done. 
After payment is confirm received, only then ur order will be delivered out from our warehouse

Use Restrictions

All data, text, photographs, graphics on this site are owned by Sugarscarf. You are expressly prohibited from using any content without our permissions. Feel free to copy our picture if u reselling the item on your own. But please credit to us with a link.

Feel free to email us at sugarscarf.riqa@gmail.com for any enquiries.



Tips utk tidak membeli online
  • Anda jenis sgt cerewet. Better terus datang ke butik kami, Boleh rasa sendiri, tgk sendiri. =)
  • Jika anda ragu2 dengan tudung kami
  • Jika anda jenis org kurang sabar. Anda tak faham masa kami luangkan balas email yg banyak.
  • Anda seorang yg cepat marah, kami pon ada perasaan, kami bukan machine
  • Harap tak berkecil hati, sbb kami tanak ada salah faham pada masa akan datang.

kepada customer2 yg disayangi, kami di sugarscarf mengambil berat jika anda menerima barang rosak/salah barang. Customer diminta utk membaca semua terms and conditions sebelum membeli tau. Jika barang rosak/salah item, barang boleh dipulang semula dalam masa 5 hari bekerja selepas menerima barang2 yg telah dibeli. Jika lebeh kami tak dapat nak tukarkan barang anda, atas2 sebab seperti kemungkinan pembeli sudah memakai barangan tersebut. Bila dah dapat parcel sila check secepat yg mungkin.Setakat ni hampir 80% customer yg pulang lambat, dan ada juga kami terima tudung yg sudah dipakai utk ditukar (kami sangat2 tahu yer jika barang itu telah dipakai seperti bau badan) Kadang2 kami menerima akuan pembeli yg menipu pembayarannyer. .Kami berharap sangat pembeli jujur dalam urusan beli niaga terutamanyer tudung yg kita pakai utk tutup aurat. =) Harap maaf jika ada pihak yg berkecil hati.



By using this blog, (browsing, buying etc ) u are agree to all our terms and conditions.

DISCLAIMER 

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN 'AS IS' BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT SS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

You agree to defend, indemnify and hold sugarscarf harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.

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We may from time to time change the terms that govern your use of our site. We may change, move or delete portions of, or may ad to, our site from time to time.

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DISCLAIMER

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN 'AS IS' BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE OR IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT SS SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

You agree to defend, indemnify and hold sugarscarf harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site.